Lukas Paul Streiff | AI, Office & EAM in Practice

Most problems with AI and automation are not caused by the tools themselves. They happen because solutions move from “prototype” to “production” without basic guardrails. The goal is not heavy governance. The goal is to keep speed — without turning today’s quick win into tomorrow’s maintenance debt. 1. Define “Production” “Production” is not a technical term. It is a responsibility threshold. A solution is in production the moment people start relying on it to make decisions, move money, update records, or automate steps that previously required human judgment. At that point, the question is no longer “does it work?” but “can we operate it safely over time?” 2. One Owner, One Inbox Every production solution needs an owner — a clearly named person or role. Not a team, not “IT”, not “the business”, but one accountable point of contact. If something breaks, drifts, or behaves unexpectedly, there must be one inbox that receives the question and one person who can coordinate the response. O...

1. How “Just a Script” Enters Organizations “Just a script” rarely starts as a bad decision. It usually starts with a real, concrete problem that needs a quick solution: something manual, repetitive, or error-prone. The initial script works, saves time, and relieves pressure. And because it works, it stays. 2. Why Small Solutions Feel Safe at First Small automation solutions feel safe because their impact appears limited. They live close to the problem, are easy to explain, and often depend on a single person who understands both the context and the code. Because the scope feels contained, questions about documentation, testing, and long-term maintenance are postponed. The solution is perceived as temporary, even when it quietly becomes part of daily operations. 3. When Maintenance Was Never Part of the Plan Most scripts are not designed to be maintained. They are designed to solve a problem that exists right now, under the assumption that someone who understands the context will alway...